Refund Policy

Effective Date: July 11, 2025

We appreciate your purchase and support of SYMPL SOLYDS. Your satisfaction matters to us. If you’re not completely satisfied with your order, we’re here to help.

🧴 Final Sale Policy

Due to the nature of our products (personal care and skincare), all sales are final once opened or used. This ensures safety, hygiene, and product integrity for all customers.

✅ Refunds or Replacements (If Applicable)

We gladly offer refunds or replacements for the following cases:

You received the wrong product
Your item was damaged during shipping
You never received your order (confirmed via tracking)

To be eligible, your request must be submitted within 7 days of delivery.

🚫 Non-Refundable Situations

We do not issue refunds or accept returns for:

Products that have been opened or used
Items purchased on sale or clearance
Customer error (e.g., wrong address or product ordered)
Allergy or sensitivity issues not previously disclosed

Please review ingredient lists before ordering.

📩 How to Request a Refund

To initiate a refund or replacement request:

Email symplsolyds@gmail.com
Include your order number and a clear photo (if applicable)
Explain the issue briefly

If approved, your refund will be processed to your original payment method within 5–10 business days. Replacement items will be shipped at no cost if applicable.

🕒 Late or Missing Refunds

If you haven’t received a refund after 10 business days:

First, check your bank or credit card statement again
Then contact your payment provider — it may take time before your refund is posted
If you’ve done all this and still have not received your refund, contact us directly

💬 Contact Us

We’re here to make things right. If you have questions or concerns about your order, please contact us:

SYMPL SOLYDS

Terre Haute, IN 47802

Email: symplsolyds@gmail.com